You may cancel your course purchase at any time up to 60 days from initial purchase. Any cancellations made after 60 days of service will not qualify for a refund. Refunds are only available for the following exceptions, and only if 3 or fewer modules have been completed.
1. You accidentally paid using the wrong credit card. (must repurchase with correct card first)
2. You initially bought the complete package (level I and level 2) and have since decided you only want Level 1
3. Individual who purchased course has died and family requests refund.
(Many people find it easier to email us a scan of a death certificate rather than call. If you would like to email the certificate, no call is needed. You can email us at firstname.lastname@example.org. If you would like to mail us a certificate, please find the correct mailing address here on our official site.)
4. Someone underage purchased course and parents/guardian requests refund.
This is an excerpt for your convenience. To review our full policy please see our terms and services page.