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March 17, 2020 By steph

Help Us Find Bugs

Just like any healthy garden, websites have bugs too! If you notice a missed email, a page that makes you “stuck”, an image that does not load, or something unexpected, you might have spotted a bug!

Common Bugs

There are some common bugs that can usually be rectified easily. We will list the issue and common fix to try first here:

Common issues:

  1. Did not receive an email – Please first check your spam folder before reporting this bug!
  2. Can’t find the link on my mobile device – Please check the “hamburger” menu. It looks like 3 straight lines on top of eachother (usually in the upper left or right). Once you press that, the menu should appear.
  3. The text is too small to read – We try to make the text look good for all devices but there are literally thousands of devices and browsers, so if you are having this issue, please open a ticket and tell us what kind of device you were using at the time EXAMPLE:  (i was on my mac laptop, windows desktop, iphone etc) and what browser that device was using. EXAMPLE: (Browsers are things like Chrome, Internet Explorer and Firefox.) 

Opening a support ticket

Once you have successfully logged in for the first time, you will see a student support center link in the footer of the website where you can talk to us about the problems you are having by following the create a ticket FAQ here. Please use this to report bugs and issues.

If you can’t use the ticket system for any reason, please email us directly at info@squarefootgardening.com.

Filed Under: Student FAQ

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